What is unique, or better, about Purple Blossom Care?
Purple Blossom Care (PBC) is a bespoke agency that provides person-centred care.  We pride ourselves on our flexibility and hand-on approach.  Purple Blossom Care tailors its services to address your needs.  Our goal is to assist you in continuing to live life your way while retaining your independence.

How long has Purple Blossom Care been providing services?
Purple Blossom Care was established under Santos Noon Pty Ltd in order to provide the best services to our clients. Santos Noon Pty Ltd was founded in 2016 and Purple Blossom Care was created in 2019.  Andrea has over 25 years of experience in the Aged Care and Disability sectors, while Charlotte’s second career has been dedicated to Aged Care and Disability Support.

Services

How can you guarantee that I will have the same support worker/carer who will assist me in my care?
Our priority is our clients’ well being, which includes having the same support worker during your period of service.   Purple Blossom Care Directors, Andrea or Charlotte, will meet with you to learn about what you are looking for in terms of support and the type of support worker you would like.  Through continued communication, we will work together to locate your perfect support worker.

Circumstances do arise when a staff member is ill or takes time off, thus the need for a temporary support worker.  This will be discussed this with you and together we will come up with an arrangement that is pleasing to you.

Do you have your own staff or do you use sub-contractors?
We, at Purple Blossom Care, believe in the professional quality care.  Therefore, we hire our own staff.

Can you provide staff that speaks a particular language?
While we cannot guarantee a staff member who speaks a particular language that suits you, we will do everything in our power to locate someone who does, if required.

What are your hours for providing services?
Purple Blossom Care provides care 24 hours a day, 365 days a year.  We are here for you.

Costs

How much will each service that I need cost?
We are a competitively priced agency, who works privately with clients.   We provide care for those who manage their own home care package and those who are self-managed NDIS participants or plan managed.  Costs are dependent on the time of day and the number of hours you require.  During our complimentary consultation, we will discuss our fees.  We endeavour to make our pricing system as easy as possible with no hidden fees.  Additional mileage costs during service will be incurred.

Do you charge an exit amount if I were to cancel my service arrangement with you and if so, how much do you charge?
Purple Blossom Care believes you will be more than happy with our services.  However, we do understand that circumstances arise and that you may wish to cancel your services.  If this is the case, we will be sad to see you leave, and may charge a nominal flat fee of $150 to allow proper and prompt transfer of paperwork.

Quality

Can you guarantee qualified, experienced and caring staff?
We vet our staff thoroughly through comprehensive interviews and referee checks.  All staff must possess a Certificate III or higher in Aged Care, Individual Support (Ageing, Home and Community), or Individual Support (Disability) have the necessary experience and hold the values we believe in.  Police Checks, Working with Children Checks, current First Aid and CPR certification, valid driver’s license and valid car insurance are required by PBC.

How do you check for quality delivery by your staff?
Our clients’ safety, support and happiness are of utmost importance to Purple Blossom Care.  It is only through quality staff that we can offer you these services.  Therefore, all staff will attend monthly meetings.  All staff will undergo an induction process once accepted as part of our team.  Staff will participate in professional development and trainings pertaining to Aged Care and Disabilities.  Probationary periods will be set for each staff member and be followed up with continuing reviews where staff will set goals and reflect upon their practice as a support worker.

Andrea and Charlotte meet regularly with clients to discuss their care and support workers and take all feedback into consideration.

What do I do if I have a complaint about the quality of service I am receiving?
At Purple Blossom Care, we know “You’re only as good as the people you hire.”- Ray Kroc.   We learn how to better serve you when we receive feedback.  We will meet with you on a regular basis to discuss any feedback you have.  You are encouraged to call Charlotte and Andrea with any concerns you may have.  Feedback forms are also located in your welcome packets.  Clients and their families may also provide feedback via our “Contact us” form at www.purpleblossomcare.com.au/contact-us/

How do you obtain and use feedback from your clients?
All feedback is carefully reviewed and considered by Charlotte and Andrea.  Client feedback will help determine staff meeting agendas and professional development opportunities for all staff at Purple Blossom Care.

What process do you have in place if I want to request a change of care worker?
Our number one priority is your well-being and happiness. If you are not satisfied with your support worker, we are happy to work with you to find the perfect match for you.